Managing your Team

Welcome

These modules are designed as a learning and development resource to support Team Leads in understanding and applying hospice processes. They can be used as an introduction to a process, a refresher for those with previous experience, or as a point of reference when managing individual situations.

Important Information

• Every situation is unique and should be considered on its own merits.
• These modules are intended to complement, not replace, hospice policies and procedures.
• Team Leads should always refer to the relevant policy and seek advice from HR or senior management where appropriate.

Learning Outcomes

By completing this module, you will be able to:

• Understand the purpose and key stages of the process.
• Recognise your responsibilities as a Team Lead.
• Apply the relevant policy consistently and fairly.
• Identify when additional guidance or support may be required.
• Approach individual cases with confidence while considering the specific circumstances involved.